RETURNS

CAN I RETURN ORDERED PRODUCTS?

Of course you are free to return any articles you do not want to keep with in 14 days of delivery without giving reasons. All products need to be in mint and sellable condition.

HOW DO I DO IT?

You can generate New Return Request using Return section in your personal account. After the selection of required order and products, you can upload the images, specify the package condition, resolution type, delivery status, enter the consignment number and agree with Return policy. You can filter your order very easily. If you bought many items in single order, then you can select one item among them for Return.

DO I HAVE TO PAY FOR RETURNS?

International customers need to pay to return correctly sent items. Please return all items in a suitable and solid package. You can combine returns from several orders in one parcel as long as you send it back within 14 days of reception.
Make sure that your mailings is prepaid and keep your proof of postage when you return.
If your order was faulty please contact our customer service to get free returns.
Within Germany we provide free returns for all returns over 40€ value of goods. Please get in touch to receive your returns label.

CAN I RETURN OR EXCHANGE ITEMS I BOUGHT ONLINE IN A BRANDY & MELVILLE STORE?

We are sorry to inform you that it is currently not possible to return or exchange items of your order in one of your local stores. Please send back your goods directly to our online warehouse.

IS IT POSSIBLE TO RETURN, EXCHANGE OR MAKE RECLAMATIONS IN GERMANY OF BRANDY & MELVILLE PRODUCTS, IF I BOUGHT THEM ABROAD?

Since the Brandy & Melville stores abroad belong to another company, it is not possible for us to do article exchanges or attend reclamations. If you would like to return an article purchased abroad, please get in contact with the shop where you bought it.

CAN I REFUND SALE ARTICLES?

Every item in our online shop can be returned within 14 days of perception. This refers as well to SALE articles.

HOW DO I GET MY MONEY BACK IN CASE OF RETURNS?

In case of PayPal or credit card payments your money will be return automatically within a couple of days. If your payment was via bank transfer we will need your banking information. Please send us a note with all necessary details for a fast and easy transaction.

HOW LONG DOES IT TAKE UNTIL I GET MY MONEY BACK?

After your return arrived we will check all pieces and send your refund as soon as possible. Refunds usually take 3 to 4 days, but never longer as 30 days.

You can find more answers to your questions in our FAQs