ORDERING

DO I NEED TO REGISTER TO SHOP ONLINE?

For a quick and easy process of your delivery you need to create an account. Of course you can delete all your personal details at any time straight away after your order.

CAN I DELETE OR CHANGE ITEMS AFTER I ORDERED?

Unfortunately it is not possible to change placed orders. We can not change the size or color of an item, the shipping address or payment method, not add or remove items. You may be able to cancel your order. Please contact our customer service as soon as possible.

CAN I ADD PIECES TO MY ORDER AFTER THE CHECK-OUT?

Due to technical reasons we are not able to add additional pieces. If you order twice at the same day, both orders will be delivered in separate parcels.

PROBLEMS WITH YOUR ORDER

MY ORDER IS NOT COMPLETE. WHAT CAN I DO?

We are very sorry that mistakes like this may happen. Please get in touch with our costumer service as soon as possible so we can provide that your desired article is still in stock!

I HAVE RECEIVED A WRONG ARTICLE. WHAT SHOULD I DO?

Of course we are going to exchange the pieces for you free of charge! Please get in touch with our costumer service as soon as possible to get more information.

MY ORDER HAS BEEN CONFIRMED. BUT NOW I GOT A MAIL WHICH SAYS THAT THE ARTICLE IS SOLD OUT. HOW CAN THAT HAPPEN?

Our shop is synchronized in certain intervals. So it may happen that different costumers order the same piece at the same time. In case of articles with low stock we are only able to provide the piece for the costumers who ordered first.

I SAW AN ITEM AT YOUR STORE. CAN I PURCHASE IT AS WELL ONLINE?

Our sales mix is different in every store in order to surprise you every time again! Additionally certain articles hit the different stores at different times. Therefore it is likely that you will find the item you saw at our shop as well online… but it is never sure.
Due to technical and organizational reasons we are unfortunately not able to give you any information about weather your desired article will be available online or is going to be back in stock again.

CAN I ORDER OUTSIDE GERMANY?

We do deliver to many European countries.
You can find a detailed list of all countries here.
If you are located in the Unites States, please visit: brandymelvilleusa.com 
If you are located in the United Kingdom, please visit: brandymelville.co.uk
If you are located in Ireland, please visit: ie.brandymelville.com
If you are located in Hongkong, please visit: hk.brandymelville.com
If you are located in China, please visit: cn.brandymelville.com

For customers outside the European Union, our prices are exclusive of VAT. 
Within the EU, there are no customs or import charges for shipping. Deliveries to non-EU countries incur additional duties, taxes and charges. For more information on customs duties, see for example the European Commission.

You can find more answers to your questions in our FAQs